Audiology

Service Overview

Our Adult Audiology service provides assessments and rehabilitation for hearing difficulties, tinnitus, and balance issues. We are based at Medway Maritime Hospital but also offer appointments at Gravesend Community Hospital and Sittingbourne Memorial Hospital.

For fittings and repairs, we run limited clinics at Darent Valley Hospital (appointment only).

What to Expect

• Appointments: All referrals must be sent to Medway Maritime Hospital by email or post.
• Diagnostic Assessments: Available at Medway Maritime Hospital and other sites (excluding Darent Valley Hospital) upon referral from ENT.
• Rehabilitation: We provide and maintain:
  • Digital behind the ear hearing aids
  • Contralateral Routing of Signal (CROS / BiCROS) hearing aids
  • Noise Generators

These devices are free, however, there is a charge for aids/devices that are lost or damaged due to negligence/neglect.

Repairs and maintenance are available by appointment (not for mobile phone or app issues).

• Hearing Aid Faults: If your hearing aid is not working, you can drop it off at the Volunteers Desk at Medway Maritime Hospital (Mon-Fri, 9am-3pm) or at Sittingbourne Memorial Hospital. Place it in an envelope marked 'Medway Audiology' with your name, contact details, and a description of the issue. You will be contacted when it is ready for collection.
• Batteries & Tubing: Batteries are available for collection from multiple health centres, including Medway Hospital (Mon-Fri, 9am-5pm). To receive tubes by post, send a stamped addressed envelope to, Audiology Department, Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY.

Further Information

Emergency contact info: 

If you have think you have a genuine life-threatening emergency, visit the Accident & Emergency (also known as Emergency Department or casualty.) Alternatively, call 999.

Service feedback:

Your feedback is important to us. Please use the following forms to share your experience:

• Compliments form
• Complaints form